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  • How will my order be packaged?
    Your order will be discreetly packaged to maintain your privacy. We ship using nondescript boxes with no indication of what is inside.
  • Who is eligible to make a purchase?
    You must be 19 years of age or older and residing in Canada to make a purchase.
  • How do you contact us if you have further inquires?
    You can email us info@therezshop.ca OR use our Contact Form. We aim to reply to your messages within 24 business hours.
  • What is the currency used on the site?
    Canadian Dollars (CAD)
  • What happens if my package is damaged?
    If your package is damaged, missing items, or does not show up, please contact us at info@therezshop.ca Please email a photo of your shipping label, order, and the items you did receive. We will review on a case by case basis following our internal policies and procedures. The Rez Shop does not accept Returns or Exchanges. ALL Sales are Final.
  • How will my order be packaged?
    All shipping comes in discreet shipping packaging. This is in an effort to minimize/protect shipments from theft during shipping.
  • Where do we ship to?
    We ship to anywhere within Canada
  • Package was not received?
    Unfortunately due to the high % of lost, stolen and confiscated packages when shipping, you will not receive a replacement package if the order is not delivered. Please order at your own risk
  • When will my order ship?
    If we receive your order and payment by our 12:00pm PST cut-off time, your order will ship that business day. If we receive your order and payment after 12:00pm PST, your order will ship the next business day.
  • Do we ship outside of Canada?
    NO.
  • What is our refund/exchange policy?
    We do not accept product returns/exchanges. All sales are final.
  • What payment options are available?
    We will accept etransfer to info@therezshop.ca. Security question: what is my order number? Answer: the order number. We also accept Credit Card payment.
  • Package was not received?
    Unfortunately due to the high % of lost, stolen and confiscated packages when shipping, you will not receive a replacement package if the order is not delivered. Please order at your own risk
  • Who is eligible to make a purchase?
    You must be 19 years of age or older and residing in Canada to make a purchase.
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