Question 1

Who is eligible to make a purchase?

Accepted Answer

You must be 19 years of age or older and residing in Canada to make a purchase.

Question 2

What is the currency used on the site?

Accepted Answer

Canadian Dollars (CAD)

Question 3

How do you contact us if you have further inquires?

Accepted Answer

Contact us through our website 'Chat'. This is the quickest way to get in touch with us.

Email us info@therezshop.ca OR use our Contact Form. We aim to reply to your messages within 12 hours.

Phone us at 250-510-7981 and leave us a message. We aim to reply to your messages within 24 hours, however due to barriers of accessibility, this option of communication can exceed 24 hours.

Question 4

How will my order be packaged?

Accepted Answer

Your order will be discreetly packaged to maintain your privacy. We ship using nondescript boxes with no indication of what is inside.

Question 5

How to contact Us

Accepted Answer

The quickest way to reach us is via our website chat. Secondly, please contact us via email @ info@therezshop.ca although response time will be slightly longer than using our website chat. Finally, try us by phone @ 250-510-7981 (although we're in a poor cell service area and our response time will be much longer).

Frequently asked questions

Who is eligible to make a purchase?

What is the currency used on the site?

How do you contact us if you have further inquires?

How will my order be packaged?

How to contact Us